QueenKing Privacy Policy – How We Handle Your Personal Data

1 What Personal Information We Collect

Queenking collects personal information in a few categories. We only collect what we genuinely need to operate the platform, verify your identity, process transactions, and keep your account secure. Here's the breakdown.

2 How We Collect Your Information

Queenking collects personal information through several channels. Understanding these channels helps you stay in control of what you share.

• Direct collection: Information you provide when you register, update your account, submit a KYC document, make a deposit or withdrawal, contact support, or participate in a promotion.
• Automated collection: Technical data (IP address, device information, session logs) is collected automatically when you visit queenking.best or use the platform. This happens through server logs, cookies, and similar tracking technologies. See Section 7 for details on cookies.
• Payment processors: When you deposit or withdraw via GCash, Maya, BDO, BPI, or other supported channels, those providers share a transaction reference and status confirmation with queenking. They do not share your full credentials.
• Identity verification services: When KYC verification is required, queenking may use a third-party identity verification service to confirm the authenticity of the documents you submit. The verification provider confirms the result to queenking but retains document data under their own data processing agreement.
• Support interactions: When you chat with or email queenking support, the content of that interaction is recorded so we can track resolution, improve service quality, and refer back to previous conversations if needed.

3 Why We Use Your Information

Queenking uses personal data for specific, legitimate purposes. We do not use your data for purposes beyond what is described here without obtaining separate consent.

• Account management: To create and maintain your queenking account, verify your identity, and ensure only you can access your funds.
• Transaction processing: To process deposits and withdrawals accurately and match incoming payments to the correct account.
• Legal compliance: To meet our Anti-Money Laundering (AML) obligations, Know Your Customer (KYC) requirements, and any reporting obligations under applicable Philippine regulations.
• Platform security: To detect and prevent fraud, unauthorised account access, multi-accounting, and other prohibited activities described in our Terms and Conditions.
• Responsible gaming: To monitor gaming patterns and flag accounts that may benefit from responsible gaming intervention, such as reaching self-set deposit limits or showing signs of problem gambling behaviour.
• Customer support: To provide accurate, informed assistance when you contact queenking, including reviewing account history relevant to your query.
• Platform improvement: Aggregated, anonymised technical data is used to understand how players use queenking and to improve the user experience — load times, navigation, game loading performance, and similar metrics.
• Marketing communications: To send you relevant promotions and updates — but only if you have opted in to marketing communications. See Section 10 for how to manage this.

4 Who We Share Your Data With

Queenking does not sell your personal information. Full stop. We share data only in the specific circumstances described below, and only with parties bound by data processing agreements or equivalent legal obligations.

• Game providers: To provide the gaming experience, technical session data (not personally identifiable information) is shared with the game studios whose titles you play on queenking. This enables the RNG to function and the game result to be recorded correctly.
• Payment processors: Transaction data is shared with our payment processing partners (GCash, Maya, bank transfer intermediaries, card processing networks) to complete deposits and withdrawals.
• Identity verification services: KYC document submissions are processed by a certified third-party identity verification provider for the purpose of confirming your identity. Queenking receives only a pass/fail result from this process.
• Regulatory and law enforcement bodies: Queenking may be required by Philippine law to disclose certain player information to the National Privacy Commission, the AMLC (Anti-Money Laundering Council), or other regulatory bodies. We comply with all lawful requests and disclose no more than legally required.
• Business transfers: In the event that queenking undergoes a merger, acquisition, or sale of assets, player data may be transferred to the successor entity. You will be notified of any such change and given the opportunity to close your account before the transfer if you prefer.

5 Data Storage and Security

Queenking stores player data on secure servers. The following security measures are in place across all systems handling personal data.

• TLS encryption in transit: All data sent between your device and queenking's servers is encrypted. Never access queenking over an unencrypted public Wi-Fi connection without a VPN — this is general internet hygiene advice, not specific to queenking.
• Encryption at rest: Sensitive data fields — including passwords (stored as salted hashes, never in plain text), ID document references, and financial identifiers — are encrypted in queenking's databases.
• Access controls: Internal access to player data is role-restricted. Staff who do not need to access personal data to perform their function cannot access it. All internal access is logged.
• Security audits: Queenking's systems are subject to regular security reviews. Vulnerabilities identified are prioritised and remediated according to their severity.
• Incident response: In the event of a confirmed data breach affecting personal information, queenking will notify affected players and the National Privacy Commission within the timeframe required by Philippine law.

6 How Long We Keep Your Data

Queenking retains personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law — whichever is longer.

• Active account data: Maintained for the duration of your account relationship with queenking.
• Transaction and gaming records: Retained for a minimum of five (5) years from the date of the transaction, as required by AML regulations applicable to gaming operators in the Philippines.
• KYC documents: Retained for at least five (5) years from the closure of your account, in compliance with identity verification and AML record-keeping obligations.
• Support communications: Retained for up to three (3) years to allow for dispute resolution and quality monitoring.
• Closed accounts: Core identity and transaction data is retained after account closure for the legally required period. After that period, data is securely deleted or anonymised.

If you would like to request deletion of your data beyond what queenking is legally required to retain, see Section 8 (Your Rights) for how to submit this request.

7 Cookies and Tracking Technologies

Queenking uses cookies and similar technologies to make the platform work correctly and to understand how players use it. Here's what each type does.

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without breaking the platform.
• Session cookies: Temporary cookies that expire when you close your browser. These track your in-session activity (e.g., which game you opened, what bet you placed) to ensure transactions are attributed correctly.
• Analytics cookies: Used to understand aggregate platform usage — which pages are visited most, where users encounter friction, how long sessions last. Queenking uses privacy-respecting analytics tools configured to anonymise IP addresses. This data is never tied to your individual identity in our analytics reports.
• Preference cookies: Remember your language and display preferences so you don't have to reset them each visit.

You can control cookies through your browser settings. Disabling essential cookies will prevent you from logging in to queenking. Disabling analytics and preference cookies will not affect your ability to play.

8 Your Data Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino data subjects have specific rights over their personal information. Queenking respects and facilitates these rights.

To exercise any of these rights, contact queenking at support@queenking.best with the subject line "Data Rights Request." We will respond within 15 business days. Some requests may require identity verification before we can process them.

9 Minors and Age Restrictions

Queenking is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21.

If queenking discovers or is notified that personal information has been collected from a player who is under 21, the account will be closed immediately, all collected data relating to that account will be deleted (except where regulatory retention applies), and any balance will be handled in accordance with applicable regulations.

If you are a parent or guardian and believe your child has created a queenking account, contact us immediately at support@queenking.best. We take these reports seriously and act on them promptly.

10 Marketing Communications

Queenking sends promotional emails and SMS notifications about bonuses, new games, and special events — but only to players who have opted in to receive them.

• During registration, you will be asked whether you want to receive marketing communications. This is an opt-in, not a pre-ticked box.
• You can change your marketing preferences at any time through account settings or by clicking the unsubscribe link in any queenking marketing email.
• Opting out of marketing does not affect transactional communications — you will still receive emails about your deposits, withdrawals, account security, and KYC requests. These are necessary service communications, not marketing.
• Queenking does not share your contact details with third-party marketing companies. All marketing from queenking comes from queenking directly.
• Players who have set responsible gaming limits or entered a cooling-off period are excluded from promotional marketing communications automatically.

11 Third-Party Links and Services

The queenking platform may contain references or links to third-party services — for example, the payment method providers you use to deposit or withdraw. This Privacy Policy applies only to queenking.best. It does not cover how third-party services handle your data.

• When you use GCash, Maya, BDO, BPI, or any other payment provider to transact with queenking, those providers process your financial data under their own privacy policies. Queenking has no control over and accepts no responsibility for those third-party data practices.
• Game providers (PG Soft, Pragmatic Play, JILI, etc.) may receive technical session data as described in Section 4. Their handling of that data is governed by their own data processing agreements with queenking and their own privacy commitments.
• Queenking recommends reviewing the privacy policies of any third-party service you use in connection with your queenking account.

12 Changes to This Policy

Queenking may update this Privacy Policy from time to time to reflect changes in our data practices, new regulatory requirements, or platform updates. When we do, the "Last Updated" date at the top of this page will be revised.

• For changes that materially affect how we use your personal data, queenking will provide advance notice by email to registered accounts before the updated policy takes effect.
• Continued use of the queenking platform after a policy update constitutes your acceptance of the revised terms.
• If you disagree with changes to this Policy, you may close your account as described in the Terms and Conditions. Your balance will be refunded upon closure.

13 Contact and Data Protection Queries

For any questions about this Privacy Policy, to exercise your data rights, or to report a privacy concern, contact queenking through the following channels. All data rights requests are handled by people with the authority to act on them.

For complaints to the National Privacy Commission, visit the NPC's official website for guidance on filing a complaint. Queenking cooperates fully with NPC investigations and will not penalise any player for exercising their legal rights.